Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the BROAD LEADS website, platform, and services (collectively, the "Service") operated by BROAD LEADS ("we," "us," or "our").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Eligibility

To use our Service, you must:

• Be at least 18 years of age
• Hold a valid real estate license in your state of operation (for agent accounts)
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable local, state, and federal laws

3. Service Description

BROAD LEADS provides a real estate lead generation platform that delivers exclusive, intent-verified prospects to licensed real estate agents. Our services include lead generation, data enrichment, agent profile management, and related analytics tools.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice or liability.

4. Lead Exclusivity

All leads delivered through the BROAD LEADS platform are exclusive to the assigned agent. We guarantee that each lead will not be sold or distributed to any other agent on our platform. However, we cannot guarantee that the prospect has not been contacted by agents outside our network.

Lead exclusivity applies from the moment of delivery. If a lead is found to be a duplicate (same contact delivered to you previously), you may request a credit within 7 days of delivery.

5. Subscription Plans and Pricing

BROAD LEADS offers multiple subscription tiers (Starter, Professional, Elite) with varying features and pricing. Current pricing is displayed on our website and may be updated from time to time.

• Starter: Free tier with limited leads per month
• Professional: Monthly subscription billed at the current published rate
• Elite: Custom pricing based on team size and requirements

Professional tier subscriptions are billed monthly. You may cancel at any time with 30 days written notice. Elite tier agreements may have custom billing terms as specified in your individual service agreement.

6. Refund Policy

We offer a 60-day satisfaction guarantee for Professional and Elite tier subscribers. If you are not satisfied with the quality of leads received, you may request:

• Additional lead credits to replace unsatisfactory leads
• A full refund of your subscription fee
• Individual lead credits for verified invalid leads (wrong number, duplicate, etc.)

Refund requests must be submitted within the guarantee period. We reserve the right to verify refund claims and may request documentation of contact attempts.

7. Acceptable Use

You agree not to:

• Resell, redistribute, or share lead information with third parties
• Use leads for purposes other than legitimate real estate transactions
• Misrepresent your identity, credentials, or affiliation
• Attempt to access leads assigned to other agents
• Use automated scripts to scrape or extract data from the platform
• Violate any applicable real estate regulations or fair housing laws
• Send unsolicited bulk communications using lead data
• Use the Service for any illegal or unauthorized purpose

8. Data Accuracy

While we employ advanced verification methods including AI-powered intent analysis and multi-source data validation, we do not guarantee the absolute accuracy of all lead information. Lead data is provided on an "as-is" basis and may contain occasional inaccuracies.

You should independently verify critical information before entering into any transaction or making significant business decisions based on lead data.

9. Intellectual Property

The Service, including its design, features, content, algorithms, and proprietary technology, is owned by BROAD LEADS and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code.

10. Limitation of Liability

To the maximum extent permitted by law, BROAD LEADS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service.

Our total liability for any claims under these Terms shall not exceed the amount you have paid to BROAD LEADS in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless BROAD LEADS, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Termination

We may terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion. Upon termination, your right to use the Service will immediately cease, and any remaining lead credits will be forfeited.

You may terminate your account at any time by contacting our support team. Starter accounts can be deactivated immediately. Paid accounts require 30 days written notice.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Los Angeles County, California.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15. Contact Us

If you have questions about these Terms, contact us at: